Shipping Policy
Shipping Policy
Thank you for shopping at Olivia Kingston. Below you'll find all the information you need about how we process and ship your orders.
1. Order Processing
All orders are processed within 2–5 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. You will receive an email notification with your tracking information once your order has been shipped.
2. Shipping Destinations
We currently ship to Canada and internationally. Shipping options and rates will be displayed at checkout based on your delivery address.
3. Estimated Delivery Times
Delivery times are estimates and may vary depending on your location and carrier:
- Canada: 5–10 business days
- United States: 7–14 business days
- Europe & International: 10–21 business days
Please note that these are estimates only and are not guaranteed. Delays may occur due to customs clearance, peak seasons, or circumstances beyond our control.
4. Shipping Costs
Shipping costs are calculated at checkout based on your order weight, dimensions, and delivery address. We occasionally offer free shipping promotions — subscribe to our newsletter to stay informed.
5. Customs, Duties & Taxes
For international orders, customs fees, import duties, and taxes may apply upon arrival in your country. These charges are the sole responsibility of the customer and are not included in our product prices or shipping costs. We recommend checking with your local customs office for more information before placing your order.
6. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package directly on the carrier's website.
7. Lost or Delayed Packages
If your package has not arrived within the estimated delivery window, please contact us at [your email]. We will do our best to investigate and resolve the issue with the carrier. Please note that Olivia Kingston is not responsible for delays caused by the carrier or customs.
8. Incorrect Shipping Address
Please ensure your shipping address is correct before placing your order. Olivia Kingston is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at info@oliviakingston and we will do our best to make corrections before the order ships.
9. Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging. We will work with you to find the best solution.